Define the problem and understand the desired outcome by collecting data and benchmarking it against best practices.
Tie the problems and desired outcomes to the business needs and priorities and estimate the revenue impact.
Build and deliver systems, strategies, and processes with customized training and coaching programs, either done for you or with you.
Observe the impact to ensure it’s helping us meet our outcomes by analyzing data and leading indicators, adjusting strategies as needed.
Once we’re successful, we revisit our list of problems and priorities and begin the next project.